August 4, 2017

Dear Valued Member,

El Paso First Health Plans has been a part of the El Paso community for over sixteen years. We started with just 20 employees and a single mission: to provide children, families, and individuals with affordable, quality healthcare insurance plans.

Today, our staff has grown to over 130 individuals and today we have more members who rely on us for health insurance coverage than any other health plan in the region. We believe we have achieved that position because of a simple reason: we have earned your trust as El Pasoans helping El Pasoans. We began here and we live here. To us, you are not just “members”, you are neighbors and family. We are part of the same community.

To better reflect our organization’s relationship to you and to this region, we are changing our name to El Paso Health. That name will mean Health Plans for El Pasoans, by El Pasoans. The name has only one focus: your health. Plus, it’s easy to say and easy to remember.

You should know that only our name is changing. We are not changing our leadership team or staff, or our address, or our phone number. And most important, we are not changing our service to you.

El Paso Health was officially announced on July 24, 2017. Your new El Paso Health ID card will be mailed to you in late August. Please continue using your existing El Paso First ID card for all your healthcare and pharmacy services. Once you receive your El Paso Health ID card, you can start using it on September 1, 2017.

You may contact our Member Services Representatives at 1-877-532-3778 or 915-532-3778 with any questions.

Thank you for your trust in us and we look forward to serving you for many years to come.


El Paso Health
The Health Plans of El Paso First