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Member Services

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Accessibility
TTY Line for the Hearing Impaired,
our toll-free TTY phone number is
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711

Interpreter services are available. We also have interpreters who know sign language. Let us know at least two days before your doctor’s visit if you need this service.

Explore Member Services and get information about what’s available to you with your El Paso Health plan. You’ll find more ways to use your benefits, take charge of your health and get more out of your health plan.

Our staff consists of highly qualified and trained individuals, fluent in both English and Spanish.

Regular Business Hours:
Monday through Friday
8:00 a.m. to 5:00 p.m.
Mountain Time
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If you call after regular business, weekend, and holiday hours, El Paso Health will still answer your phone call.
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Medicaid and CHIP Helpline
1-800-964-2777
TTY 771
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STAR+PLUS Helpline
1-877-782-6440
TTY 771
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STAR+PLUS Service Coordination
1-833-742-3127

Reasons to Call
We can explain what services are covered, and help you get the services you need. We can:
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  • Help you choose or change a Primary Care Provider for your child.
  • We will transfer you to 211 to change your address or phone number.
  • Explain how to get transportation services.
  • Act as your advocate and listen to your complaints and concerns.
  • Tell you about classes, health fairs, and other special events in your area.

Join El Paso Health
Get started here:

Get step-by-step instructions on how to apply for Medicaid/CHIP.
Start Here
Or if you are already a member, you can get step-by-step instructions on how to renew.
Renew Here

Healthy Rewards

El Paso Health offers extra benefits to its members of Medicaid STAR, CHIP, and STAR+PLUS plans in Texas.

These services are intended to promote preventive care, engage members in their care, and address gaps in care.
Learn More

Member Resources

For Member Materials, please click the link below.
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  • Member Manuals & Directories
  • HHSC News for Members
  • Important Health Information
  • Pharmacy, Vision, Behavioral Health Hotline
Member Materials Page

Transportation

You or your child may be able to get free transportation to and from the doctor, dentist, hospital, drugstore or other providers or Medicaid services.
Learn More

Our Case Management Program

Our Case Management Program page provides detailed information and contact phone numbers for members needing help managing their health.

Events

To stay up to date with the latest news subscribe to the Member Newsletter.
For New or Renewed Members
Food from the Heart

Receive a $25 gift card for attending an EPH New Member Orientation.
Learn More
For Pregnant Members
Baby Shower

After attending an EPH Baby Shower, Members receive a diaper bag, starting supply of diapers, convertible car seat and other items for the baby.
Learn More
For New or Renewed Members
Food from the Heart

Receive a $25 gift card for attending an EPH New Member Orientation.
Learn More
For Pregnant Members
Baby Shower

A Baby Shower including a diaper bag, a starter supply of diapers, and other items for the baby.  A free convertible car seat after attending a baby shower at El Paso Health.
Learn More
For New or Renewed Members
Stay Safe Kit

Receive a Stay Safe Kit for attending a an EPH wellness class.
Learn More
For New or Renewed Members
Food from the Heart

Receive a $25 gift card for attending an EPH New Member Orientation.
Learn More
For Pregnant Members
Baby Shower

A Baby Shower including a diaper bag, a starter supply of diapers, and other items for the baby.  A free convertible car seat after attending a baby shower at El Paso Health.
Learn More
For New or Renewed Members
Stay Safe Kit

Receive a Stay Safe Kit for attending a an EPH wellness class.
Learn More

Other Member Programs

Texas Health Steps
El Paso Health promotes the Texas Health Steps program by focusing on the medical and case management services for ages birth through 20
Learn More
Local Night Clinics
Find after-hours care for your child in the El Paso Health network.
Learn More
First Steps for Healthy Babies
An El Paso Health Program designed to support Pregnant Members with prenatal care.
Learn More
Children of Farmworkers
An El Paso Health Program designed to support Children of Traveling Farmworkers
Learn More
EPH member card example

Lost or Stolen Member Card?

If your Medicaid ID card is lost or stolen, you can get a new one by calling us at:
Medicaid and CHIP
915-532-3778
STAR Toll Free
1-877-532-3778
STAR+PLUS Toll Free
1-833-742-3127
You can also reach us by email at
member@elpasohealth.com.
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Prior Authorizations

A prior authorization is when your doctor needs to ask us to approve a service before you receive it. Your provider will work with us to get the authorization you need. Please refer to the Prior Authorization page for more information.

You can also call El Paso Health Member Services at 915-532-3778 or toll free at 1-877-532-3778. We are available Monday through Friday from 8:00 a.m. to 5:00 p.m. MST (excluding holidays).
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Referrals

You may need to visit a specialist or another provider for care or services your primary care provider can’t give you. You don’t need a referral from your primary care provider to get care from other providers in our plan.

This includes behavioral health services, OB/GYN care, and family planning. It’s a good idea to talk to your main doctor first about other types of care you may need. He or she can tell you about other providers in our plan and help you find the care that’s right for you
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Do you have an emergency?
In case of emergency call 911 or go to the closest emergency room.  After treatment, call your Primary Care Provider within 24 hours or as soon as possible.

When people who are not in serious danger go to an emergency room, they often have to wait a long time for treatment. In most cases they can get the treatment they need more quickly at their doctor’s office or at one of El Paso Health’s Night Clinics or call us at 915-532-3778 or toll-free 1-877-532-3778.
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Member Advisory Group
El Paso Health has established and conducts quarterly Member Advisory Group meetings. El Paso Health invites Members to attend and provide feedback and suggestions regarding the services provided by El Paso Health. To participate in the Member Advisory Group, please call us at 1-877-532-3778 for STAR and 1-833-742-3127 for STAR+PLUS.
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Quick Links
Financial Literacy Information West Texas Regional Poison Center Members Rights and Responsibilities – Medicaid, CHIP, CHIP Perinate, and CHIP Perinate Newborn Subcontractor Information
Your health information (Protected Health Information “PHI” and “sensitive personal information”) created or received by El Paso Health is subject to electronic disclosure.
1145 Westmoreland Drive
El Paso, TX 79925-5615

Call us at 915-532-3778 STAR/CHIP
Outside El Paso 1-877-532-3778 STAR/CHIP

Call us at 1-833-742-3127 STAR+PLUS

Hours of Operation
8:00 A.M. – 5:00 P.M. MST
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The information posted on this website may be available in other formats such as large print, Braille, and audio. You can request the materials in other formats by calling Member Services at 1-877-532-3778.
General Info
Home Do I Qualify? Members Providers About Us Contact Us Volunteer Site Map
Career Opportunities
For current job openings at El Paso Health click here.
Important Info
Important Phone Numbers Statement of Non-Discrimination Members Rights and Responsibilities
Paper Claim Submissions
El Paso Health - Claims
P.O. Box 971370
El Paso, TX 79997-1370

General Correspondence
P.O. Box 971100
El Paso, TX 79997-1100
You can also report fraud, waste and abuse directly to the Texas Office of Inspector General.
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