How may we help you?
El Paso Health will be happy to answer any of your questions or concerns. However, due to strict privacy regulations, we must request that you not send us any e-mail which discloses personal health information, including health condition, etc. you may contact us by e-mail if you have general questions about your health plan or about El Paso Health.
For employment opportunities, please visit the University Medical Center of El Paso Jobs web site for current openings. For more specific questions, please call a call center representative. If you have medical concerns or are experiencing physical discomfort, please contact your health care provider.
Use the form below to send your comments by e-mail.
At El Paso Health, we look forward to answering your questions. You contact specific departments by dialing 915-532-3778 or toll free 1-877-532-3778 and entering the corresponding extension listed below:
|Member Services||STAR 1514
CHIP Sp 1519
|915-532-2286||Eligibility, enrollment, outreach events, migrant farm workers|
|Health Services||Outpatient Utilization
Toll Free 1-844-298-7866Inpatient Utilization
Toll Free 1-844-298-5278
|El Paso Health utilization review personnel is available by telephone at least 40 hours per week
during normal business hours between 9:00 a.m. – 6:00 p.m. Central Standard Time (CST) and 8:00 a.m. – 5:00 p.m. Mountain Standard Time (MST),
Monday through Friday. On each day that is a legal holiday and after-hours, El Paso Health’s calls will be received by an answering service who will transfer the call to the Medical Director or designee.
|Claims||915-298-7867||Claims status, corrections, and reports|