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Contact Us

How may we help you?

El Paso Health will be happy to answer any of your questions or concerns. However, due to strict privacy regulations, we must request that you not send us any e-mail which discloses personal health information, including health condition, etc. you may contact us by e-mail if you have general questions about your health plan or about El Paso Health.

For employment opportunities, please visit the University Medical Center of El Paso Jobs web site for current openings. For more specific questions, please call a call center representative. If you have medical concerns or are experiencing physical discomfort, please contact your health care provider.


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    At El Paso Health, we look forward to answering your questions. You contact specific departments by dialing 915-532-3778 or toll free 1-877-532-3778 and entering the corresponding extension listed below:

    Department Extension Fax Number Description
    Member Services STAR 1514
    STAR Sp1518
    CHIP 1517
    CHIP Sp 1519
    HCO 1502
    TPA 1529
    915-532-2286 Eligibility, enrollment, outreach events, migrant farm workers
    Health Services Outpatient Utilization
    Fax 915-298-7866
    Toll Free 1-844-298-7866Inpatient Utilization
    Fax 915-298-5278
    Toll Free 1-844-298-5278
    El Paso Health utilization review personnel is available by telephone at least 40 hours per week
    during normal business hours between 9:00 a.m. – 6:00 p.m. Central Standard Time (CST) and 8:00 a.m. – 5:00 p.m. Mountain Standard Time (MST),
    Monday through Friday. On each day that is a legal holiday and after-hours, El Paso Health’s calls will be received by an answering service who will transfer the call to the Medical Director or designee.
    Provider Relations 915-532-2877
    1. Practice locations address change
    2. Name change
    3. Billing company changes (demographics)
    4. Updates to NPI/TPI, telephone phone number, and fax number
    5. Request for onsite Provider trainings
    6. All general questions pertaining to Providers
    Claims 915-298-7867 Claims status, corrections, and reports