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Members


Helping you access your benefits

Thank you for being part of El Paso Health.

Portrait of happy parents piggybacking kids outdoors

Our staff consists of highly qualified and trained individuals, fluent in both English and Spanish. You can reach our Member Services Department at 915-532-3778 or toll-free 1-877-532-3778.  You can also reach us by email at member@elpasohealth.com.  We are available Monday through Friday during regular business hours 8:00 a.m. to 5:00 p.m., Mountain Time, excluding state approved holidays.  Call center hours of operation are 7 a.m. to 5 p.m.

If you call after regular business, weekend, and holiday hours, El Paso Health will still answer your phone call.

TTY Line for the Hearing Impaired, our toll-free TTY phone number is 1-855-532-3740 or 915-532-3740.

Interpreter services are available.  We also have interpreters who know sign language.  Let us know at least two days before your doctor’s visit if you need this service.

Covered Services

We can explain what services are covered, and help you get the services you need.  We can:

  • Help you choose or change a Primary Care Provider for your child
  • We will transfer members to 211 to change your address or phone number
  • Explain how to get transportation services
  • Act as your patient advocate and listen to your complaints and concerns
  • Tell you about classes, health fairs, and other special events in your area

If your Medicaid ID card is lost or stolen, you can get a new one by calling our Member Services Department, please call us at 915-532-3778 or toll-free 1-877-532-3778.

Do you have an emergency?

In case of emergency call 911 or go to the closest emergency room.  After treatment, call your Primary Care Provider within 24 hours or as soon as possible

When people who are not in serious danger go to an emergency room, they often have to wait a long time for treatment. In most cases they can get the treatment they need more quickly at their doctor’s office or at one of El Paso Health’s Night Clinics.  For more information about our Night Clinics, please call us at 915-532-3778 or toll-free 1-877-532-3778.

Member Advisory Group Overview

El Paso Health has established and conducts quarterly Member Advisory Group meetings with Members in the El Paso service area about the services we provide. El Paso Health invites Members to attend the Member Advisory Group meetings and also allows El Paso Health Member Advocates to participate and interact during these quarterly Member Advisory Group meetings.

Quick Links

⇢ Financial Literacy Information

⇢ West Texas Regional Poison Center

⇢ Notice of Privacy Practices

⇢ Members Rights and Responsibilities – Medicaid

⇢ Members Rights and Responsibilities – CHIP and CHIP Perinate Newborn

⇢ Members Rights and Responsibilities – CHIP Perinate

⇢ Subcontractor Information

Your health information (Protected Health Information “PHI” and “sensitive personal information”) created or received by El Paso Health is subject to electronic disclosure.

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