We are here to serve you. Our staff consists of highly qualified and trained individuals, fluent in both English and Spanish. To reach us call:

•  STAR or CHIP, call us at 915-532-3778 or toll-free 1-877-532-3778.
•  STAR+PLUS, call us toll-free at 1-833-742-3127.
•  TTY line is available. Dial 711 for assistance.
•  Call center hours of operation: Monday-Friday, 8:00 a.m. – 5:00 p.m. MT.

(If calling after normal business hours or on State-approved holidays, our after-hours service will give information requested and send Member Services a message which will be returned the next business day. Urgent messages will be returned within an hour).

• Interpreter services are available. We also have interpreters who know sign language. Let us know at least two days before your doctor’s visit if you need this service.
• If your Medicaid, STAR+PLUS, or CHIP ID card is lost or stolen, you can get a new one by calling us at:
  STAR & CHIP call 915-532-3778 or toll-free 1-877-532-3778.
  STAR+PLUS call toll-free 1-833-742-3127.
• In the event of an emergency, please dial 911.
• To speak to a STAR+PLUS Service Coordinator please call 1-833-742-3127

Contact the Provider Relations team for information or questions about benefits, claims, authorizations, and billing inquiries by calling:

• STAR & CHIP at 915-532-3778 or toll-free at 1-877-532-3778.
• STAR+PLUS toll-free at 1-833-742-3127.
• Hours of operation: Monday-Friday, 8:00 a.m. – 5:00 p.m. MT.

(If calling after normal business hours or on State-approved holidays, our after-hours service will give information requested and send Member Services a message which will be returned the next business day. Urgent messages will be returned within an hour).

• Sometimes, you might need help with a personal or family problem. You can access behavioral health or substance abuse support whenever you need it. Behavioral health services are very private, so you don’t need your Primary Care Provider’s permission to get these services.
• The crisis line is available 24/7. A trained and qualified person, fluent in both English and Spanish, will be there to assist you. Interpreter services are provided if needed. If you’re in an emergency or need assistance, please call one of our toll-free crisis lines.
• CRISIS Line STAR: 1-877-377-6147.
• CRISIS Line CHIP: 1-877-377-6184.
• CRISIS Line STAR+PLUS: 1-877-377-2950.
• In the event of an emergency dial (911).
• To speak with a STAR+PLUS Service Coordinator, call 1-833-742-3127.

 

• The FIRSTCALL Medical Advice Infoline, 1-844-549-2826, is available 24/7 for El Paso Health Members, provided at no cost. When you call FIRSTCALL, you will receive immediate information to address your medical or health concerns.
• Your call will be answered by a nurse or pharmacist. The information is available in English or  Spanish. Interpreter and TTY (711) services are available.

You can get assistance with enrolling or changing your health plan by calling us toll-free:

• STAR at 1-800-964-2777.
• STAR+PLUS at 1-877-782-6440.
• CHIP at 1-800-964-2777. CHIP is for residents of Texas ages 18 and younger.
• TTY line is available. Dial 711 for assistance.
• Helpline hours of operation: Monday-Friday, 8:00 a.m. – 8:00 p.m. CT. Weekend coverage is available.

For information related to your care plan or other inquiries, contact the STAR+PLUS Service Coordination Team by calling toll-free at 1-833-742-3127.

• Call Access2Care at least two workdays before your appointment or five days before the appointment if it is outside your county.
  Toll-free number for STAR & CHIP: 1-844-572-8196
  Toll- free number for STAR+PLUS : 1-855-584-3530
  Interpreter services are available.
• NEMT and Where’s My Ride services are available 24 hours a day, 7 days a week, 365 days a year.
• Access2Care toll free TTY phone number is 711.

DentaQuest 

Members:
Toll free telephone number: 1-800-516-0165
Spanish speaking representatives are available.
Interpreter services are available in other languages.

Toll free number for the hearing impaired: 7-1-1 (TDD/TTY)

Regular business hours: Monday – Friday Member Services Line may be closed on state-approved holidays.
8:00 a.m. – 6:00 p.m. Central Time

Automated System is available 24 hrs a day/7 days a week.

Providers:  Website: https://www.dentaquest.com/texas/providers/provider-resources/provider-relations-contacts
Provider Services‐Medicaid and CHIP 1‐800‐896‐2374
Monday – Friday; 8 a.m. – 6 p.m.

MCNA

Members:
Hours of Operation: Monday – Friday, 7 a.m. – 7 p.m., CST, excluding state-approved holidays.
Toll-Free Phone Number: 1-855-691-6262
Hearing Impaired (TTY): 1-800-735-2989
Website: https://www.MCNATX.net

Providers:
24 Hours a Day, 7 Days a Week:
Monday – Friday, 8 a.m. – 7 p.m. CST (excluding national holidays):
Toll-Free: (855) PRO-MCNA (1-855-776-6262)
Online http://portal.mcna.net

United Healthcare

Members:
Member Services at 1-877-901-7321, TDD/TTY: 7-1-1.
8:00 a.m.–5:00 p.m., Monday–Friday
Visit uhc.com/dentalTX

Providers:
1-800-527-1764
Monday-Friday 8am-5pm CST
Website: uhc.com/dentalTX