We want to help. If you have a complaint, please call us toll-free at 1-877-532-3778 to tell us about your problem. An El Paso Health Member Services Advocate can help you file a complaint. Most of the time, we can help you right away or at the most within a few days.
Within five business days of receiving your verbal or written complaint, we will send you an acknowledgement letter. El Paso Health will review the complaint and will reach a decision within 30 calendar days of receiving your complaint. A resolution letter will be sent to you.
El Paso Health
Attention: Complaints and Appeals Unit
1145 Westmoreland Drive
El Paso, TX 79925
Toll Free: 877-532-3778
Fax No: 915-298-7872