How may we help you?

El Paso Health will be happy to answer any of your questions or concerns. However, due to strict privacy regulations, we must request that you not send us any e-mail which discloses personal health information, including your name, health condition, etc. you may contact us by e-mail if you have general questions about your health plan or about El Paso Health.

For employment opportunities, please visit the University Medical Center of El Paso Jobs web site for current openings. For more specific claims-related questions, please call a member services representative. If you have medical concerns or are experiencing physical discomfort, please contact your health care provider.

Use the form below to send your comments by e-mail.

At El Paso Health, we look forward to answering your questions. You contact specific departments by dialing 915-532-3778
or toll free 1-877-532-3778 and entering the corresponding extension listed below:

Department Extension Fax Number Description
Member Services STAR 1514
STAR Sp1518
CHIP 1517
CHIP Sp 1519
HCO 1502
TPA 1529
915-532-2286 Eligibility, enrollment, outreach events, migrant farm workers
Health Services 1500 Outpatient Utilization
Fax 915-298-7866
Toll Free 1-844-298-7866

Inpatient Utilization
Fax 915-298-5278
Toll Free 1-844-298-5278

El Paso Health utilization review personnel is available by telephone at least 40 hours per week
during normal business hours between 9:00 a.m. – 6:00 p.m. Central Standard Time (CST) and 8:00 a.m. – 5:00 p.m. Mountain Standard Time (MST),
Monday through Friday. On each day that is a legal holiday and after-hours, El Paso Health’s calls will be received by an answering service who
will transfer the call to the Medical Director or designee.
Provider Relations 1507 915-532-2877
  • Practice locations address change
  • Name change
  • Billing company changes (demographics)
  • Updates to NPI/TPI, telephone phone number, and fax number
  • Request for onsite Provider trainings
  • All general questions pertaining to Providers
Claims & PCU PCU-1504
915-298-7867 Claims status, corrections, and reports