The best way to prevent illness is prevention. The CDC recommends the following actions.
Call FIRSTCall Medical Advice Infoline if you have questions or are experiencing symptoms.
For information and updates regarding the Coronavirus (COVID-19), please visit The Center for Disease Control and Prevention (CDC) and the Texas Department of State Health Services websites:
Coronavirus Disease 2019 (COVID-2019)
Frequently Asked Questions and Answers
Healthcare Professionals: Frequently Asked Questions and Answers
Information for Healthcare Professionals
DSHS Novel Coronavirus Website
CMS: Current Emergencies Webpage
CMS: Medicare Telemedicine Health Care Provider Fact Sheet
CMS: Telehealth Services Fact Sheet (PDF)
CMS: Telehealth Toolkit for General Practitioners
CMS Non-Emergent, Elective Medical Services and Treatment Recommendations
FAQ to Assist Medicare Providers
CMS Issues New Wave of Infection Control Guidance Based on CDC Guidelines to Protect Patients and Healthcare Workers from COVID-19
Please contact our Provider Relations Department at 915-532-3778 for any questions regarding this information.
Take These Steps
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a facemask.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
How to Wash Your Hands
Wet your hands with water
Apply enough soap to cover all hand surfaces
Scrub for at least 20 SECONDS sing the “Happy Birthday” song twice
Rinse hans with water for 10 SECONDS
Dry thoroughly with a single use towel
Symptoms to Look Out For
Shortness of breath
Seek medical advice if you develop symptoms, and have been in close contact with a person known to have COVID-19 or if you live in or have recently been in an area with the ongoing spread of COVID 19.
See a map of where cases of COVID 19 have been confirmed in the link below:
Social distancing is the practice of reducing close contact between people to slow the spread of infections or diseases. Social distancing measures include limiting large groups of people coming together, closing buildings and cancelling events.
- Group gatherings
- Sleep overs
- Theatre outings
- Athletic events
- Crowded retail stores
- Workouts in gyms
- Visitors in your house
- Non-essential workers in your house
- Mass transit systems
- Church services
- Visit a local restaurant
- Visit grocery store
- Get take out
- Pick up medications
- Play tennis in the park
- Visiting the library
SAFE TO DO
- Take a walk
- Go for a Hike
- Yard work
- Play in your yard
- Clean out a closet
- Read a good book
- Listen to Music
- Cook a Meal
- Family Game Night
- Go for a Drive
- Group Video Chats
Albertsons – Tuesdays and Thursdays have mornings assigned for seniors to shop 7 – 9 am.
Walmart – Tuesdays one hour before stores open for seniors 60 and older, stores open at 7 am
Sams Club – NEW Senior Hours & Concierge Service
Sams Club is pleased to announce two new services to add more support for Sams Club members who could really use a little extra help right now.
- Early Senior Shopping Hours Tuesdays & Thursdays from 7 – 9 am* for Sams Club members aged 60+ and at-risk members. The special shopping hours include their pharmacy and optical centers.
- Free Curbside Concierge Pickup Service to senior and at-risk Sams Club members who need to shop during these special hours and do not feel comfortable coming inside the building. Just pull up and an associate will take your list, gather your items and bring your order out to your car.
El Pasoans Fighting Hunger Food Bank is working with partnering agencies to set up “Mega Pantry” distribution sites in the city starting Monday, March 23, 2020. Distributions are Monday through Friday from 10 a.m. to 2 p.m. The sites are:
- Northeast – Katie’s Pantry – 4801 Sun Valley
- Central – Kelly Center for Hunger Relief – 915 N. Florence
- Lower Valley – Camino de Vida – 7822 San Jose Rd.
- Socorro/Clint/San Elizario – El Pasoans Fighting Hunger Food Bank – 9541 Plaza Circle (Starting March 24)
- West – Abundant Living Faith Center West – 7100 N. Desert Blvd.
The Mega Pantry sites are set up as “drive-through” distribution points. Those picking up food do not need to leave their vehicles.
Sun Metro to waive bus fares starting Sunday, change route schedules
Sun Metro is waiving all bus fares starting Sunday until further notice, the city of El Paso said in a news release. These included fixed route, BRIO and LIFT services.
Starting Monday, March 23, 2020, Routes 19, 43, 71 and 73 will run on a Saturday schedule, Monday through Saturday. Sunday routes and Routes 83 and 84 will operate as scheduled. The Streetcar is no longer operating.
Routes 3 and 42 will keep peak service hours, Monday through Friday.
All passengers will board and exit buses through the rear doors, with the exception of those requiring the use of the drop-down ramp at the front door. Riders will be asked to leave two empty seats between themselves and others to encourage social distancing.